Comprehensive Advisory Services for Microsoft and Salesforce
Analyze and highlight enterprise’s current strategy, state and IT needs.
Identify processes that can be optimized and digitally transformed.
Deliver a 3 - 5 year roadmap with a thorough execution plan & monitoring
Holistic Approach Covers Every Layer of Transformation
A successful digital transformation must cover all facets of the organization. EXM Cloud’s holistic approach covers all the bases, ensuring powerful transformation at all levels.
Determine the various digital channels to integrate into the Digital Strategy. Make a decision on specific channel selection and cross-channel integration or collaboration.
Map process steps including links across functions or departments. Document policies & procedures to be followed at each step. Envision how to optimize processes.
Enhance how services are delivered. This includes Shared Services Center, Center of Excellence, Business Partnering, Self Service, and outsourcing concepts.
Target Operating Model Layer
Envision the structure of the digital organization will be structured and how this puzzle piece fits in the organization. Pick a centralized, decentralized, or hybrid model.
Consider the organization of people from both business unit and geographic perspectives including lines of reporting and parameters of control.
Decide which applications must be digitally transformed for improvement of processes, compliance, internal controls, report generation and so on.