EXM platform > Mitra

Mitra's AI-powered conversational chatbot makes it simple for employees and consumers to address issues and seek assistance.

Businesses may improve customer service and increase the productivity of human agents by allowing staff and consumers to help themselves.

Mitra employs natural language understanding (NLU) and natural language questions (NLQ), which allow users to make requests and receive responses in ordinary, conversational language.

Mitra is deeply integrated with Microsoft’s Platform on the ExM instance and supports multiple clients and platforms, including web, iOS, and Android. Customers can also integrate directly with Microsoft Teams.

Mitra Interaction