ITSM

EXM platform > ITSM

Enhance Your Enterprise ITSM

Native to the Microsoft environment, ExM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more.

EXM can help your enterprise harness the power of Microsoft for ITSM. Improve resolution time with automation and comprehensive visibility as well as intelligent workflows that streamline processes across departments. Faster ITSM is a catalyst for digital transformation enabling your whole enterprise to function better and faster. Consolidate IT services through a unified, cloud platform using best practices that provide great service at speed and scale.

ITSM_Seamless Experience Across Devices

Seamless Experience Across Devices

Empower employees with a consistent, seamless experience across devices – mobile, laptop or tablet. Provide convenient self-service options to empower employees to get the support and resources they need quickly. Enhance collaboration for faster resolution with streamlined workflows across departments that automate and simplify tasks. Providing a consumerized employee experience is the foundation for improving how your enterprise works at all levels.

Convenience Through a Virtual Agent

Provide your staff with the ability to resolve issues quickly with the help of Microsoft’s virtual agent. Accessible across devices, it allows natural language, conversational style interactions to quickly resolve issues. It’s easy to use and intuitive, ensuring employees always have support accessible at their fingertips. No more delays and hassles to resolve an issue or request.

Improve Resolution Speed & Efficiency

With expertise and best practices from hundreds of rollouts, you can count on EXM to provide real-world best practices in accordance with ITIL. Empower your enterprise with our support implementing Microsoft for convenient, user-friendly self-service portals and industry-leading configurations for handling requests, incidents, problems, change and service level management (SLM). Machine Learning and the Virtual Agent automate routine tasks increasing efficiency and productivity. Deliver quality service proactively and resolve issues in just seconds with full visibility into all processes and services through dashboards and analytics that provide real-time information.

Integrate & Scale with Ease

EXM helps you integrate Microsoft ITSM with your existing systems supplementing and consolidating them through the Microsoft interface. It integrates seamlessly with authentication software, desktop support products, productivity tools and so on. You’ll be able to scale with ease thanks to cloud architecture to support business expansion or surges in demand due to the cloud architecture of Microsoft.