ITSM

EXM platform > ITSM

EXM enables IT to supply contemporary, effective, and intelligent customer support by using Microsoft’s cloud technology.

Reports and Dashboards

EXM includes pre-built Power BI dashboards and reports to help managers and key stakeholders visualize and offer insightful ITSM observations and answers to common concerns.

Workflows and Automation Streams

EXM makes it simple to design business process flows and workflows without coding, allowing you to automate activities, operations, and data manipulations that would usually require human intelligence.

Reports and Dashboards
Codeless Configuration

Codeless Configuration

Codeless setup allows you to adapt rapidly without the need for expensive outside consultants, saving you time and money while delivering the IT services your company needs right now. 

Management of Incidents and Request Fulfillment

From the start, EXM delivers ITIL®-aligned best practices for services-centric IT operations. 

Problem Management

EXM gives you comprehensive perspective of your service environment, allowing you to quickly decide when incidents have turned into problems, use a known error database, link issues to incidents, services, and much more. 

Change Management

EXM helps effective change management from beginning to end by helping with risk assessment, ensuring that automated approval processes are kept and followed. 

Service Portal

Service Portal

End-users have a friendly and simple interface to interact with IT and business services that quickly provide service offerings with an “Amazon-like” experience. 

Access, Controls and Security

We designed EXM to be the one source of authority for service-related data and information across your teams and customers to achieve cost-efficiency and service quality. To assure data integrity, role-based security is used to assert only authorized users have access to data which they are entitled. 

Tracking of Time

By conveniently quantifying time spent against incident and problems, you can increase profitability and obtain insight into "what is really going on" with customer accounts and employee activity. 

Metrics and SLA Management

SLAs and metrics are the foundation of successful customer-centric service delivery. 

Service Catalog

The EXM service catalog allows you to keep correct service information in a single view, including services offered, service operational capability, customer benefits, and critical dates. 

ITIL®- Aligned and Pink Verified

EXM is segmented into conventional ITIL process areas like Incidents, Problem and Changes and is independently validated by Pink Elephant. 

Approvals

Using EXM's embedded omni-channel approval function, which lets you manage approvals automatically and effectively, you benefit from efficient approval management. 

Platform Data Integrations

The EXM platform integrates seamlessly within your data ecosystem, allowing you to quickly and easily connect to the technologies you trust and rely upon.