IT Service Management

Manage your IT services with ease, from incident and problem management to change and release management. Our platform also supports ITIL best practices, ensuring that your Information Technology services are aligned with your business goals.

What We Offer

Deliver services that meet the needs of the business in an efficient and effective manner.

Incident Management

Edge platform automates incident categorization, classification and prioritization ensuring an incident reaches the correct workgroup as quickly as possible reduces the number of hops across workgroups and error rates in categorizing and work assignments.

Change Management

Change Management with Edge provides a systematic approach to managing the life cycle of all changes, allowing for beneficial changes to be made with minimum disruption to IT (Information Technology) services.

Problem Management

Automates problem record creation and notifications. Ensures to resolve problems faster and helps identify any short-term workarounds. The problem Management module reviews the solution and updates the Knowledge base.

Service Request Management

Allows users to request services or information from IT teams in a standardized way. It helps streamline the process of fulfilling user requests and ensures that all requests are tracked and resolved in a consistent manner.

Service Level Management

- Allows defining and managing service level agreements (SLAs) between IT teams and the business. It helps ensure that IT services are aligned with business needs and that performance targets are met.

Knowledge Management

Enables creating, organizing, and sharing knowledge articles that can help end-users and IT teams to resolve issues and answer questions more efficiently. It helps improve the quality of support provided and reduces the need for repeat incidents.

Reporting & Analytics

- Enables capturing and analyzing data about ITSM processes and services. It helps IT teams to identify trends, measure performance, and identify areas for improvement.

Configuration Management

- Enables managing the configuration items (CIs) that make up IT systems and services. It helps ensure that changes to CIs are tracked and managed in a controlled manner, and that accurate information about CIs is available to support incident, problem, and change management processes.

Integration Ready

- Enables seamless integration with other IT systems, tools, and applications to provide end-to-end visibility and automated workflows.

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