IT Service Management
Manage your IT services with ease, from incident and problem management to change and release management. Our platform also supports ITIL best practices, ensuring that your Information Technology services are aligned with your business goals.
What We Offer
Deliver services that meet the needs of the business in an efficient and effective manner.
Change Management with Edge provides a systematic approach to managing the life cycle of all changes, allowing for beneficial changes to be made with minimum disruption to IT (Information Technology) services.
Service Request Management
Allows users to request services or information from IT teams in a standardized way. It helps streamline the process of fulfilling user requests and ensures that all requests are tracked and resolved in a consistent manner.
Service Level Management
Allows defining and managing service level agreements (SLAs) between IT teams and the business. It helps ensure that IT services are aligned with business needs and that performance targets are met.
Enables creating, organizing, and sharing knowledge articles that can help end-users and IT teams to resolve issues and answer questions more efficiently. It helps improve the quality of support provided and reduces the need for repeat incidents.
Reporting & Analytics
Enables capturing and analyzing data about ITSM processes and services. It helps IT teams to identify trends, measure performance, and identify areas for improvement.
Enables managing the configuration items (CIs) that make up IT systems and services. It helps ensure that changes to CIs are tracked and managed in a controlled manner, and that accurate information about CIs is available to support incident, problem, and change management processes.
Enables seamless integration with other IT systems, tools, and applications to provide end-to-end visibility and automated workflows.
Ready to get started?