About the client: 

Toot’n Totum, a leading convenience store chain in the US, strives to deliver exceptional services in a dynamic and fast-paced environment. With the US convenience store industry generating over $647 billion in revenue in 2020 (Statista), Toot’n Totum sought an efficient and cost-effective IT service management solution to meet its growing needs. 

Business Challenges: 

  • Outdated ITSM system lacking upgradability, reporting, and SLAs for service measurement. 
  • Costly and challenging system upgrades. 
  • Requirement for a modern, affordable ITSM solution.