Modernizing Service Delivery: Toot’n Totum Journey with EDGE
About
Toot'n Totum is a well-known convenience store brand with several locations. Toot'n Totum experienced major issues in providing great service to its consumers due to an obsolete IT Service Management (ITSM) system. The current system hampered their efficiency and service delivery quality, needing a complete change.
Challenge
- The system lacked a user-friendly interface.
- They struggled to meet the growing demands of their expanding business.
- Ticket resolution times were sluggish.
- Absence of robust reporting capabilities.
- Difficulty in measuring service performance accurately.