It might be challenging to overlook the digital transformation while discussing IT service management (ITSM) trends for the coming years. Given that the idea of digital transformation has been around for at least ten years, it feels like it has…

EXM platform is a cloud-based solution that uses the infrastructure and capabilities of the cloud to respond to business demands more often, efficiently, and affordably. Simply put, businesses can access storage, software, services, and other business tools online rather than…

In the last few years, healthcare has joined other industries in the quest to deliver better customer experience. This has brought about a fundamental change in the healthcare industry and they have now shifted from volume to value of care…

Fundamentally, a business enterprise would exist in a ‘going concern’ to make profits and maximize the shareholders’ value. To be able to deliver business results consistently then becomes most important objective. There could be a number of strategies, programs and…

A year after the pandemic hit, and with physical interaction in the workplace resuming, 83% of workers agree that the hybrid model of working is here to stay. The truth is that virtual and remote work will continue to be…